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Delivery and Returns

Do I have to pay customs and/or charges?

If you are a international customer outside Canada, you may need to pay customs charges and/or taxes when your order arrives in your country. Please check with your country’s customs and border control for more info on this. Rylee & Ink cannot be held responsible for any charges incurred when importing items into your country.


What is your return policy?

Due to our products being made to order, we do not accept returns or exchanges. If you should have a question or concern please reach out to us directly at

What do I do if my item arrived damaged in shipping? 

In the case of an item arriving damaged due to postal transit, please email us at within 3 days of the date of delivery with an attached photo. We may require you to file a claim with the postal office but we will guide you through the process!


How do I take care of Rylee & Ink jewelry?

We’ve created a little jewelry guide here. Promise it is stress-free and easy!


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