Shipping and FAQ

Privacy Policy

We respect your privacy and will not sell or distribute your name, email or shipping address.


Sales Tax

All Canadian customers will be charged sales tax. we do not charge sale taxes to customers living outside of Canada, but please be aware when you receive your order you might be charged taxes and duties by your home country.

How is my order shipped? How long does it take?

We ship through Canada Post 1-3 days after receiving full payment from the buyer (unless otherwise stated)

CANADIAN ORDERS

• Service: You have the option of: Canada Post Expedited or Xpresspost
• Tracking: Yes, there is tracking for each option
• Estimate Arrival: Within a week to a week and a half (if going across the country) of the shipping date for Canada Post Expedited. Xpresspost is 2-3 business days. 

US ORDERS

• Service: CANADA POST 
• At checkout you have the option to purchase shipping with tracking or no tracking. >>IF YOU CHOOSE TO SHIP YOUR ORDER WITHOUT TRACKING YOUR ORDER WILL NOT BE INSURED AND WE WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL<<

 We can't guarantee when something will arrive, we can only do our part by getting it shipped ASAP. That being said, If you are worried about getting a package on time please choose an express option at checkout.

INTERNATIONAL ORDERS

• Service: CANADA POST 
• At checkout you have the option to purchase different shipping with tracking or no tracking. >>IF YOU CHOOSE TO SHIP YOUR ORDER WITHOUT TRACKING YOUR ORDER WILL NOT BE INSURED AND WE WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL<<

• Small packets do not come with a tracking number 

The time-frame listed at checkout are estimates and it sometimes arrives sooner or takes longer depending on customs or the postal company in your country.

>>PLEASE NOTE: customers pay for any custom charges, duties or taxes charged to them by their country<<

 

What is your return policy

Rylee and Ink reserves the right to evaluate all refund/exchange requests on a case by case basis. Due to the custom nature of many of our products, refunds/exchanges are not offered for those products unless an error was made by Rylee and Ink in production.  We work hard to ensure our product photographs provide a true representation of each item, and provide accurate measurements of items where necessary. If you are unsure of an item, please contact us prior to purchase and we will happily answer any questions you may have.

Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to): 

Incorrect spelling within an order (made by the customer at time of order) 
Incorrect shipping address (placed by the customer) 
Wrong product ordered by customer
Shipping delays 
Personalised items
Requests made after two (2) days of product being received

Should you wish to request a refund or exchange you must submit this request within writing by email (hello@ryleeandink.com) within two (2) days of receiving your item.  If a refund or exchange is granted by Rylee and Ink it is the responsibility of the customer to return the product (at their expense) to Rylee and Ink at which time a refund will be processed minus shipping costs as those are nonrefundable. 


It is the responsibility of the customer to ensure their order is correct at the time of placement, and by purchasing a product from Rylee and Ink the customer agrees to the terms and conditions set forth within these policies. We want our customers to be happy with their purchases so if you are dissatisfied with your product for any reason, please send a message our way and we will try our best to remedy the situation.  

In the case of an item arriving damaged. please contact me within 2 days of the date of delivery with an attached photo to discuss an exchange or replacement. 

Can I commission you to create a custom piece?

Yes! Creating custom works is one of my favourite things to do.  To book a custom work with me, please fill out the form here.  Please include a description of your idea for the design as well as the size you’d like, event date (if applicable) and your budget for the project

Do you still have an Etsy shop?

Yes! If you prefer to shop on my Etsy, you can find my shop here.